Privacy Policy

GreenTech Labs ("we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and research partners. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the Alberta Personal Information Protection Act (PIPA).

We may collect the following categories of personal information:

• Identity & Contact Data: Full name, email address, phone number, institutional affiliation, job title

• Account Data: Login credentials, membership tier, account preferences

• Research Data: Project descriptions, uploaded documents, research interests, IRB/REB numbers

• Professional Credentials: Degree certificates, CVs, institutional affiliation letters (where provided)

• Usage Data: IP addresses, browser type, pages visited, time spent on site, referring URLs

• Communication Data: Emails, support tickets, consultation requests

• Financial Data: Billing address, payment method details (processed securely via third-party processors; we do not store card data)

We use personal information for the following purposes:

• Delivering and managing research support services

• Verifying client eligibility and credentials

• Processing payments and managing accounts

• Communicating about projects, updates, and support requests

• Improving our website and service offerings

• Complying with legal obligations

• Sending relevant newsletters and research insights (only with your consent)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We process personal information based on:

• Contractual necessity: To deliver services you have engaged us for

• Legitimate interests: To improve our services and prevent fraud

• Legal obligation: To comply with Canadian law and regulatory requirements

• Consent: For marketing communications and optional data collection

We may share your information with:

• Service providers who assist in delivering our services (hosting, payment processing, email delivery) under strict confidentiality agreements

• Professional advisors (legal, accounting) where required

• Law enforcement or regulatory bodies when required by law

All research data and unpublished findings shared with us are treated as strictly confidential. We never disclose project details or client identity without written consent.

We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Account data is retained for the duration of your membership plus two (2) years. Project deliverables and associated files are retained for two (2) years after project completion. You may request deletion at any time (subject to legal retention requirements).

We implement industry-standard security measures including:

• Encryption of data in transit (TLS) and at rest (AES-256)

• Access controls and role-based permissions

• Regular security audits and vulnerability assessments

• Secure data centres in Canada

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and report any suspected security issues immediately.

Under applicable Canadian privacy law, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Withdraw consent for marketing communications at any time

• Request deletion of your data (subject to legal obligations)

• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, contact us at privacy@greentechlabs.ca.

We use cookies and similar technologies to enhance your experience on our website. For full details, please see our Cookie Policy. You can control cookie settings through your browser preferences.

GreenTech Labs is based in Canada. If you access our services from outside Canada, your data may be transferred to and processed in Canada. We ensure appropriate safeguards are in place for any international transfers.

Our services are intended for adults (18+) engaged in professional or academic research. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

We may update this Privacy Policy periodically. We will notify registered users of material changes via email. Continued use of our services after the effective date constitutes acceptance of the updated Policy.

For privacy-related inquiries or to exercise your rights:

Privacy Officer, GreenTech Labs

756 Highfield Drive, Carstairs, Alberta, Canada

Email: privacy@greentechlabs.ca

Phone: +1 587 208 5884